Are you trying to register your computer on Stony Brook’s residential network, but having trouble? Here is a list of the most common registration problems Client Support has seen from students in the past week and some possible solutions. Some of the problems have to do with the Client Assessment Tool (CAT), some have to do with Vista, and some are related to the Internet Explorer browser.
Problem: CAT tells you that you need to install the latest Microsoft updates, but you can’t get to the Microsoft site to access them.
Solution: Before going to Microsoft for updates or SOLAR to set your NetID password, you MUST do the following:
- In Internet Explorer, go to the top and click on Tools
- Select Internet Options
- Click on the connections tab
- Click on LAN Settings (in the bottom right)
- The Local Area Network (LAN) Settings dialog box will open. Click "Use automatic configuration script." In the address box, type in: http://resnet.stonybrook.edu/wpad.dat
- Click OK
- You should now be able to go to Microsoft for updates or to SOLAR
View the screen shots for this procedure
Problem: "Can’t Write to Log" Error
Solution: Close out of Internet Explorer and run the Client Assessment Tool (CAT) again.
Vista - Common Error Messages
Problem: "Access Denied" Error
Solution: In order to successfully run the Client Assessment Tool in Microsoft Vista, a user must right click on the Internet Explorer icon and run the program as an administrator. Failure to do so will lead to an "Access Denied" error dialog box after the installation of the CAT active script.
Problem: "Elevation Required" Error
Solution: Go to https://register.resnet.stonybrook.edu/vista.html. You will see a dialog box that says "Opening catexe.exe." Hit Save File. You can save it to your desktop. Go to your desktop and double click "catexe." At the next screen, hit Accept. This will open up the Client Assessment Tool. Click Scan to begin the process.
Problem: "OneCare Dat file was not found … Unable to Update OneCare … Problem with OneCare AntiVirus"
Solution: If you have Windows Live Messenger (MSN messenger) and have installed the Windows Live Toolbar with the OneCare Advisor, the Client Assessment Tool (CAT) thinks that you have Microsoft OneCare as your AntiVirus program. In order to pass CAT, you must locate the Windows Live Toolbar Options (on the toolbar in Microsoft Internet Explorer) and remove the OneCare check box. See the screen shots for this procedure. If this does not work, you may have to remove Windows Live altogether and reinstall later.
If you have additional problems, please call (631) 632-9800. Please keep in mind that this is our busiest time of year. We will do our best to get back to you as soon as possible. You can also send an email to: DoIT_sscsupport@notes.cc.sunysb.edu
